1. Cooling-off period & right of withdrawal

1. You have 14 days after delivery to tell us you want to return.
2. You then get another 14 days to send the parcel back.
3. You pay the return costs yourself (except in case of our mistake or damage).
4. Returning the whole order? We also refund the standard outbound shipping costs. Extra delivery options are not covered.

2. Return conditions

3. How to send it back

1. Register your return within 14 days via contact@maisontisane.nl or download the withdrawal form (PDF) .
2. Pack the product securely and add your order number or packing slip.
3. Send it within 14 days to:
   
   Maison Tisane B.V.
   T.a.v. Retouren
   Kastanjelaan 400
   5616 LZ Eindhoven
   Netherlands
4. Return shipping costs are yours, unless it is our fault or the item arrived damaged.
5. Keep your proof of shipment. We refund once we have the parcel or your proof.

4. Exchange

Want something else? Return your item first, then place a new order for the product you prefer.

5. Damaged or wrong products

Oops! Email us within 48 hours with clear photos. We’ll send a new product free of charge or refund your full amount (incl. shipping if it concerns the whole order).

6. Refunds

We refund your purchase — and any standard shipping costs — within 14 days of your notice, once we’ve received the item or your proof of shipment. The refund is made via the same payment method (unless you choose otherwise). If the item’s value has decreased, we’ll deduct that amount and show it clearly on the credit note.

7. Return exceptions

Non-returnable (see article 10 of our general terms):

• Items unfit for return for health / hygiene reasons once the seal is broken.
• Personalised or custom-made products.
• Digital gift cards or vouchers.
• Flash-sale or “promo” items with limited shelf life, as clearly stated in the offer.